Tech Support

How can we help?

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Try this first

A few calm checks before you write us.

• Can’t log in Check the email spelling. Try Forgot / Reset password. Forgot / Reset password
• Stripe or payout questions Bank, Connect, and tax questions go to Stripe support. We can still help with in-app payout setup. Listeners: open Payment & payouts and tap Get verified so Stripe can enable transfers. Stripe support
• Something looks broken or stuck Hard-refresh the page. Try another browser. Restart the browser, or reboot the device.
• No verification email Check Junk or Spam. Wait a few minutes. Then tap Resend. Wrong address? Use a different email on the verify screen — you stay signed in.
• Can’t join a session Use Join from that booking or Inbox at the assigned time. For Talk now, use Join now. Refresh if it stays stuck.
• Can’t hear or use the mic (Voice or Video) Allow the mic in the browser. Unmute in the session. Try headphones. Use Chrome or Safari.
• Can’t publish a Listening profile Finish Stripe payout verification in Account settings → Payments
• Session time looks wrong Check the device timezone. We show local time.
• Dropped mid-session Rejoin on that booking while the session is still live.
• Trouble in a session? If the chat shows an error, freezes, messages won’t send, or you don’t see a Join or Rejoin button, refresh the page, then tap Join or Rejoin session. Your session and remaining time stay on the booking, and the other person can wait. Don’t tap End chat unless you mean to end. After both people have joined, the booked time is charged even if someone leaves. If only one person joined, End chat can cancel the booking and the talker is not charged. If it still doesn’t work, use Report a problem.
• Still stuck Write us with your account email and what you tried. info@sweetlisteners.com

Email info@sweetlisteners.com.

We reply within 1 business day.

Quick answers

• Account and Sign up Stuck creating an account or signing in? Email info@sweetlisteners.com.
• Bookings and refunds Questions about a booking or a refund go to info@sweetlisteners.com. We’ll look at it with you.
• Session safety During a session, use in-app Report a problem. We review those reports.
• Payments and payouts Open Account settings → Payment & payouts. Listeners set up Stripe, update payout details, and tap Get verified there. Stripe must enable transfers before anyone can Book or Talk now — we never show raw Stripe capability errors. Tax info (1099) is on the same page — Stripe collects SSN or EIN for year-end 1099s when required. We don’t give tax advice. Anyone who pays can add or update a card there too. Finish Get verified before you publish a Listening profile. Email info@sweetlisteners.com if you are stuck.

Sweet Listeners is a conversation, not therapy or emergency care. If you need emergency help, contact a professional. If you want someone to talk to for 15 minutes, you are in the right place.